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"An open apply record exists or an apply record exists outside the selected range" error when printing Receivables Transaction History Removal report

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This article provides a resolution for the issue that you can't print the Receivables Transaction History Removal report in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   871985

Symptoms

When you try to print the Receivables Transaction History Removal report in Microsoft Dynamics GP, you receive the following error message in the header and applies to the document if it has an asterisk next to it:

Unable to Remove This Transaction: an open apply record exists or an apply record exists outside the selected range.

Cause

If an asterisk does not appear next to a specific document, the history was successfully removed. The message is listed in the header of the document and only applies it the document has an asterisk next to it. It is by design that the history will not be removed if you have the setup marked to retain history.

Resolution

To resolve this problem, follow these steps:

  1. Open the Receivables Management Setup dialog box. To do this, follow the appropriate step:

    • In Microsoft Dynamics GP 10.0 and higher versions, point to Tools on the Microsoft Dynamics GP menu, point to Setup, point to Sales, and then select Receivables.
    • In Microsoft Dynamics GP 9.0 or in earlier versions, point to Setup on the Tools menu, point to Sales, and then select Receivables.

  2. Clear the Print Historical Aged Trial Balance check box, and then select OK.

  3. Open the Remove Transaction History dialog box, and then remove the transaction in the Remove Receivables Transaction History dialog box. To open the Remove Transaction History dialog box, follow the appropriate step:

    • In Microsoft Dynamics GP 10.0 and higher versions, point to Tools on the Microsoft Dynamics GP menu, point to Utilities, point to Sales, and then select Remove Transaction History.
    • In Microsoft Dynamics GP 9.0 or in earlier versions, point to Utilities on the Tools menu, point to Sales, and then select Remove Transaction History.

    Note

    To maintain data integrity, remove both the debit document and the applied credit document.

  4. Open the Receivables Management Setup dialog box, select the Print Historical Aged Trial Balance check box, and then select OK.