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You occasionally receive a "STOP: 0x000000D1" error message when your Windows XP Service Pack 2-based computer resumes from standby

This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
When your computer resumes from standby, you occasionally receive the following Stop error message:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:

*** STOP: 0x000000D1 (0x0000000C, 0x00000002, 0x00000001, 0xF96C49ED)
Note The four parameters in this error message may vary, depending on the cause of the Stop error.
This issue may occur if both the following conditions are true:
  • You are running the Sygate Personal Firewall program on a computer that is running Microsoft Windows XP Service Pack 2 (SP2).
  • Your computer remains on standby for a long time before it resumes.
To resolve this issue, contact Sygate to determine if an update available for the Sygate Personal Firewall program. To obtain technical support for the Sygate Personal Firewall program, visit the following Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

To work around this issue, remove the Sygate Personal Firewall program. For additional information about how to remove or about how to configure Sygate Personal Firewall, see your program documentation.

Important We recommend that you help protect your computer by using a firewall program. If you decide to remove the Sygate Personal Firewall program, we recommend that you consider one of the following solutions:
  • Install and configure a different third-party firewall program.
  • Enable the Windows Firewall program.

    Note By default, Windows Firewall is enabled when you install Windows XP SP2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
843090 Description of the Windows Firewall feature in Windows XP Service Pack 2
winxpsp2 xpsp2

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Article ID: 873152 - Last Review: 12/08/2015 07:56:11 - Revision: 5.0

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