Your computer may unexpectedly stop responding when you try to install modem drivers on a Windows XP Service Pack 2-based computer

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you try to install the drivers for a BeWAN ADSL USB ST modem or for a for a ZyXEL Omni.net ISDN USB modem, your computer may unexpectedly stop responding.
Cause
This issue may occur if you installed Microsoft Windows XP Service Pack 2.
Resolution
To resolve this issue, obtain and then install the most recent drivers that are available for your device.
For more information about the most recent drivers that are available for the BeWAN ADSL USB ST modem, visit the following BeWAN Systems Web site:

For more information about the most recent drivers that are available for the ZyXEL Omni.net ISDN USB modem, visit the following ZyXEL Web site:Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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Article ID: 873166 - Last Review: 01/06/2015 16:36:26 - Revision: 5.0

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