Article ID: 873169 - View products that this article applies to.
After you install Microsoft Windows XP Service Pack 2 on a computer that is running Microsoft Windows XP, the universal serial bus (USB) drivers do not appear to update.
After you upgrade from Windows XP to Windows XP Service Pack 2, the USB drivers appear with the earlier version numbers, even though the files have been updated.
To resolve this problem, install Windows XP SP2, and then update the drivers for the USB devices that are connected to your computer. To update these drivers, follow these steps:
Note You can also install Windows XP SP2, and then disconnect and reconnect the USB devices that are connected to your computer. By doing this, you start the Plug and Play utility. The Plug and Play utility updates the version numbers for the drivers.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about updating drivers and managing devices with Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/283658/ )How to manage devices in Windows XP
Article ID: 873169 - Last Review: August 26, 2004 - Revision: 2.3