You cannot roll back a device driver to a previously installed driver after you install Microsoft Windows XP Service Pack 2

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Symptoms
You cannot roll back a device driver to a previously installed driver by using Device Manager after you install Microsoft Windows XP Service Pack 2 (SP2).
Cause
This problem occurs because no back up file is created for the previously installed driver of a third-party device when you install Windows XP SP2.
Workaround
To work around this problem, reinstall the drivers for all third-party devices that experience this problem. To do this, follow these steps:
  1. Click Start, click Run, type devmgmt.msc in the Open box, and then click OK.
  2. Double-click the type of device that you want to reinstall.
  3. Double-click the specific device that you want to reinstall.
  4. Click the Driver tab, and then click Update Driver to open the Hardware Update Wizard.
  5. Follow the Hardware Update Wizard instructions.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
283658 How to manage devices in Windows XP
winxpsp2 xpsp2
Properties

Article ID: 873171 - Last Review: 12/08/2015 07:56:43 - Revision: 3.0

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