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You receive a "Error 1327. Invalid Drive... " error message when you install Office 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
When you try to install Microsoft Office 2003, Office 2003 does not install and you receive the following error message:
Error 1327. Invalid Drive: n:\
Note The n signifies the logical drive.

When you click OK in the error message dialog box, the Office 2003 install quits, and then you receive a second error message that indicates the following:
Microsoft Office Setup did not complete successfully. We are sorry for the inconvenience.

An error occurred during the installation, and Setup was unable to complete.

Please tell Microsoft about this problem.

What data does this error report contain?
If you click the What data does this error report contain? link in the error message, you receive an error signature that is similar to the following:
EventType      P1                                      P2           P3                   P4    P5  P6  P7---------------------------------------------------------------------------------------------------------office11setup  {90110409-6000-11D3-8CFE-0150048383C9}  11.0.5614.0  setlocalcachefolder  1327  n   x   x
CAUSE
This issue occurs when the Local Installation Source configuration contains a logical drive value for your computer that is not valid.
RESOLUTION
Before you try to install Office 2003, check to see if the MSOCache folder exists. If it exists, you must move it to the location that is specified by the LocalCacheDrive registry subkey. To do this, use the Office 2003 Local Installation Source Tool (LISTool.exe).

For more information about the Office 2003 Local Installation Source Tool, visit the following Microsoft Web site:

Note We recommend that you contact your network administrator before you start this process.
MORE INFORMATION
For additional information about the MSOCache folder, click the following article number to view the article in the Microsoft Knowledge Base:
825933 Local Install Source (Msocache)
office2003 off2003
Properties

Article ID: 873301 - Last Review: 09/12/2011 20:24:00 - Revision: 2.0

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  • kbsetup kbtshoot kbprb KB873301
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