A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.back to the topPrerequisites
back to the topRestart information
- The optimized version of this hotfix is a post-Office XP SP3 hotfix. To install the hotfix, you must have Office XP SP3 installed.
For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
Description of Microsoft Office XP Service Pack 3
- The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or a later version.
For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP SP3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.
You do not have to restart your computer after you apply this hotfix.back to the topHotfix replacement information
This hotfix is not replaced by any later hotfix.back to the topRegistry information
You do not have to create or to modify any registry keys to use any hotfixes that are contained in this package.back to the topHotfix file information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------------------------------- 30-Jul-2004 00:37 7,740,416 Outlookff.msp (full-file/administrative) 29-Jul-2004 21:15 3,547,136 Outlookop.msp (optimized)
After you install the hotfix, the global version of this fix has the file attributes (or a later version) that are listed in the following table:
Date Time Version Size File name -------------------------------------------------------------- 08-Apr-2004 02:24 10.0.6711.0 80,584 Dlgsetp.dll 08-Apr-2004 02:24 10.0.6711.0 39,624 Dumpster.dll 26-Apr-2004 19:27 10.0.6712.0 109,256 Envelope.dll 30-May-2003 18:08 10.0.5328.0 253,952 Exchcsp.dll_0001 26-Apr-2004 19:27 10.0.6712.0 346,824 Exsec32.dll_0001 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 05-May-2004 03:47 10.0.6713.0 187,072 Oladd.fae 05-May-2004 03:47 10.0.6713.0 170,688 Olappt.fae 05-May-2004 03:47 10.0.6713.0 137,920 Oljrnl.fae 08-Apr-2004 02:24 10.0.6711.0 133,824 Olmail.fae 05-May-2004 03:47 10.0.6713.0 166,592 Oltask.fae 08-Apr-2004 02:24 10.0.6711.0 543,424 Outlcm.dll 04-Dec-2003 00:54 10.0.6501.0 92,688 Outlctl.dll 29-Jul-2004 08:34 10.0.6725.0 6,335,176 Outllib.dll 08-Apr-2004 02:24 10.0.6711.0 92,872 Outlmime.dll 29-Jul-2004 08:21 10.0.6725.0 47,816 Outlook.exe 08-Apr-2004 02:24 10.0.6711.0 129,728 Outlph.dll 08-Apr-2004 02:24 10.0.6711.0 47,816 Outlvbs.dll_0001 25-Nov-2002 18:50 10.0.4721.0 47,688 Recall.dll Note
For more information about how to install this hotfix, see the Readme.txt file that is included in the package.back to the top