A user receives an NDR that contains a 5.2.1 status code when the user tries to send an e-mail message to a public folder in Exchange Server 2003
- Certain users cannot send e-mail messages to any public folders in your organization. However, these users can successfully post a message in a public folder. In this situation, when a user tries to send an e-mail message to a public folder, the user receives a non-delivery report (NDR) that contains a 5.2.1 status code.
- The following events are logged in the Application log of the Exchange server:
Event message 1
Event ID: 327Event message 2
Event category : Exchange Store Driver
Event source : MSExchangeTransport
Type : Warning
Date : date
Description: The following call : EcLocallyDeliverMsg2 to the store failed. Error code: 1238 (Message-ID <GUID@example.com> will be NDR'd). MDB: GUID. FID: . MID: . File : C:\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_messageID.EML.
Event ID : 3013
Event category: NDR
Event source: MSExchangeTransport
Type : Warning
Description: A non-delivery report with a status code of 5.2.1 was generated for recipient rfc822;firstname.lastname@example.org (Message-ID <messageID@ComputerName.example.com>)
- You have more than one domain in your Active Directory forest.
- You are running Microsoft Windows Server 2003 Service Pack 1 (SP1) on the domain controllers in your domains.
- The users who cannot send e-mail messages to any public folders are members of the built-in Distributed COM Users security group.
When a user who is a member of the Distributed COM Users group sends an e-mail message to a public folder in Exchange Server 2003, the following actions occur:
- Exchange Server 2003 tries to match the Distributed COM Users group SID with an existing Active Directory group.
- Because more than one domain exists, Exchange Server 2003 locates more than one Distributed COM Users group.
- Exchange Server 2003 calls a function to parse an array of built-in groups to determine whether the user is a member of a built-in group. However, because the Distributed COM Users group is not contained within this array, Exchange Server 2003 cannot match the Distributed COM Users group SID with an Active Directory group.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesBecause of file dependencies, you must be running Microsoft Exchange Server 2003 Service Pack 2 (SP2) to apply this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and all its dependant services are automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
|File name||File version||File size||Date||Time||Platform|
Article ID: 873393 - Last Review: 12/08/2015 07:59:38 - Revision: 3.0
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