You may receive a “The network name cannot be found” error message when you use the fully qualified domain name to connect to a remote computer from a Windows Server 2003-based, Windows XP-based or Windows 2000-based computer
The network name cannot be found
No network provider accepted the given network path
Method 1: Increase the value of the LmhostsTimeout registry entryImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
You can increase the value of the LmhostsTimeout registry entry to increase the timeout interval of NetBT queries to the Lmhosts file and to DNS. You can use this method to give more time for NetBT queries to resolve the FQDN of the remote computer.
To modify the value of the LmhostsTimeout registry entry, follow these steps:
- Click Start, click Run, type regedit, and then click OK.
- In the left pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters
- In the right pane, double-click LmhostsTimeout, type a value that is larger than the current value in the Value data box, and then click OK.
Note If you do not find the LmhostsTimeout registry entry in Registry Editor, create a new registry entry. To do this, follow these steps:
- In the left pane, right-click the Parameters subkey, point to New, and then click DWORD Value.
- Type LmhostsTimeout and then press ENTER.
- Double-click LmhostsTimeout, click Decimal, and then type a time in milliseconds between 1000 and 4294967295 in the Value data box. Click OK.
Note The valid hexadecimal base range for the LmhostsTimeout entry is 3E8 to 0xFFFFFFFF.
- Quit Registry Editor.
- Restart your computer.
Method 2: Install Internet Protocol version 6 (IPv6) on the local computerNote You can use this method only if the following conditions are true:
- The local computer is running Microsoft Windows Server 2003 or Microsoft Windows XP.
- The remote computer that you connect to is running Windows Server 2003, Windows XP or Microsoft Windows 2000.
- Click Start, click Run, type ncpa.cpl, and then click OK.
- Right-click the local area connection that you want to modify, and then click Properties.
- Click Install.
- In the Click the type of network component you want to install list, click Protocol, and then click Add.
- Click Microsoft TCP/IP version 6, and then click OK.
- Click Close to save the changes that you made to your network connection.
LmhostsTimeout registry entry detailsEntry name: LmhostsTimeout
Value type: REG_DWORD (Time in milliseconds)
Valid range: Decimal: 1000 to 4294967295 (Hexadecimal: 3E8-0xFFFFFFFF)
Default: 6000 (6 seconds)
Description: This parameter specifies the time-out value for NetBT queries to the Lmhosts file and to DNS. The timer has a granularity of the time-out value. Therefore, the actual time-out could be as much as two times the value.
Technical support for x64-based versions of Microsoft WindowsIf your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
Article ID: 875441 - Last Review: 10/11/2007 02:32:44 - Revision: 5.4
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