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You receive an "Internal Server Error" error message or a blank page when you click links on the Windows Update Web site in Windows XP with Service Pack 2 or Windows Server 2003 with Service Pack 1

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Symptoms
When you visit the Microsoft Windows Update Web site by using a computer that is running Microsoft Windows XP with Service Pack 2 or Microsoft Windows Server 2003 with Service Pack 1, one or both of the following scenarios may occur:
  • When you click a link on the Microsoft Windows Update Web site, you receive the following error message:
    HTTP Error 500 - Internal Server Error, Error 0x8ddd0010
  • When you click the View installation history link, or you click the Details link for a specific update, you receive a blank page, and you may be notified that a pop-up window has been blocked.
To visit the Microsoft Windows Update Web site, start Microsoft Internet Explorer, and then visit the following Microsoft Web site:
Cause
This behavior may be caused by the Microsoft pop-up blocker or by a third-party pop-up blocker.
Workaround
To work around this behavior, use one of the following methods as appropriate for your situation.

Method 1: Configure the Microsoft pop-up blocker

If you are using a Microsoft pop-up blocker, configure the pop-up blocker to enable pop-up windows from the Windows Update Web site. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  3. In the Address of Web site to allow box, type http://v5.update.microsoft.com, and then click Add.
  4. Click Close to close the Pop-up Blocker Settings dialog box.
For more information about how to configure the Windows XP SP2 pop-up blocker, click the following article number to view the article in the Microsoft Knowledge Base:
843016 How to configure the Pop-up Blocker on a computer that is running Windows XP Service Pack 2

Method 2: Configure a third-party pop-up blocker

If you are using a third-party pop-up blocker, configure the pop-up blocker program to allow pop-up windows from the Windows Update Web site.

For more information about how to configure the third-party pop-up blocker, see the documentation for your pop-up blocker program.
windowsxpsp2 winxpsp2 popup
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Article ID: 883820 - Last Review: 06/20/2014 09:39:00 - Revision: 4.0

Microsoft Windows Update, Microsoft Windows Server 2003 Service Pack 1

  • kbwindowsupdate kbtshoot kbprb KB883820
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