Article ID: 883820 - View products that this article applies to.
When you visit the Microsoft Windows Update Web site by using a computer that is running Microsoft Windows XP with Service Pack 2 or Microsoft Windows Server 2003 with Service Pack 1, one or both of the following scenarios may occur:
This behavior may be caused by the Microsoft pop-up blocker or by a third-party pop-up blocker.
To work around this behavior, use one of the following methods as appropriate for your situation.
Method 1: Configure the Microsoft pop-up blockerIf you are using a Microsoft pop-up blocker, configure the pop-up blocker to enable pop-up windows from the Windows Update Web site. To do this, follow these steps:
(https://support.microsoft.com/kb/843016/ )How to configure the Pop-up Blocker on a computer that is running Windows XP Service Pack 2
Method 2: Configure a third-party pop-up blockerIf you are using a third-party pop-up blocker, configure the pop-up blocker program to allow pop-up windows from the Windows Update Web site.
For more information about how to configure the third-party pop-up blocker, see the documentation for your pop-up blocker program.
Article ID: 883820 - Last Review: June 20, 2014 - Revision: 4.0