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CD drive or DVD drive errors may cause unexpected program crash in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you start or run a program in Microsoft Windows XP, the program may crash when it tries to read valid data from or write valid data to a CD or DVD drive. You may receive the following error message:
Program_name has caused and error and must be closed.
We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Program_name. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
This problem occurs when Windows XP cannot access a file because of a problem with the CD or DVD drive or with the drivers for the CD or DVD drive. When this problem occurs, Windows XP closes the program.
To work around this problem, follow these steps:
  1. Identify the file that cannot be opened. To identify the file, follow these steps:
    1. Click Start, click Run, type EVENTVWR, and then click OK.
    2. In Event Viewer, click Application log.
    3. Click the Source column heading to sort the list by source and to list all the Application Error sources at the top of the list.
    4. Search for an event with a source of Application Error and an event ID of 1005.
    5. Double-click this event.
    6. The file that cannot be opened will be listed in the Description box. Note the file name, and then close Event Properties.
  2. Try to open the file again. The problem may have been temporary and may not occur when the program runs again.
  3. If you still cannot open the file, determine whether other files on the same CD or DVD can be opened. If not, the CD drive or DVD drive may be damaged or the device drivers may be damaged. To resolve these problems, contact your administrator or computer hardware vendor for more help.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the"Applies to" section.
The Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. Error Reporting includes an option to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site: The following error signature applies to the error message that is mentioned in the "Symptoms" section:


For help with CD or DVD drive problems in Windows Vista, visit the following Microsoft web page:
winxp winxpsp1 windowsxpsp1 winxpsp2 windowsxpsp2

Article ID: 884071 - Last Review: 09/13/2006 08:43:04 - Revision: 1.4

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional, Microsoft Windows XP Media Center Edition, Microsoft Windows XP Tablet PC Edition

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