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A Windows XP-based computer stops responding when you try to shut down the computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you try to shut down a Windows XP-based computer, the computer stops responding. Therefore, you must turn off the power supply to shut down the computer.
This problem occurs because of a deadlock in the Winlogon process. The deadlock is generated when Windows XP starts. However, you may notice this problem only when you try to shut down the computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have one of the following service packs installed on the computer.
  • Windows XP Service Pack 1 (SP1)
  • Windows XP Service Pack 2 (SP2)

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP1, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Windows XP with SP2, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirement
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 884882 - Last Review: 10/09/2011 14:45:00 - Revision: 2.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbautohotfix kbexpertisebeginner kbqfe kbHotfixServer KB884882