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Your computer may indicate that your wireless network connection is unavailable after you resume your computer from hibernation in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

After you resume your Microsoft Windows XP-based computer from hibernation, your computer may indicate that your wireless network connection is unavailable.This problem does not occur every time that you resume your computer from hibernation.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name   ------------------------------------------------------   06-Nov-2004  00:02  5.1.2600.2550  12,928  Ndisuio.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
To work around this problem, use one of the following methods:
  • Restart your computer.
  • Put your computer in hibernation, and then resume your computer from hibernation.
  • Restart the Wireless Zero Configuration service. To do this, follow these steps:
    1. Right-click My Computer, and then click Manage.
    2. Double-click Services and Applications, and then click Services.
    3. In the right pane, click Wireless Zero Configuration.
    4. On the Action menu, click Stop, and then click Start.
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
S4 Toshiba WZCSVC

Article ID: 885293 - Last Review: 08/29/2007 14:28:32 - Revision: 2.1

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • kbautohotfix kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbqfe kbhotfixserver KB885293