Every other time that you open a document in an instance of Microsoft Word 2002 or of Microsoft Office Word 2003 that is running on a Microsoft Windows 2000 terminal server or on a Microsoft Windows Server 2003 terminal server, you may experience one of the following symptoms:
The document opens in recovery mode.
You receive the following error message:
Word has detected a problem with the existing Normal.dot. Would you like to create a new Normal.dot?
Note Terminal Services is a service on servers that are running Windows 2000 or Windows Server 2003. It is a thin-client architecture in which all application processing occurs centrally on the server.
This issue may occur if the DisabledItems subkey and the Startup subkey are written to the following registry key:
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Let me fix it myself
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To work around this issue, delete the DisabledItems subkey and the Startup subkey. To do this, follow these steps:
Log on as an administrator to the console of the computer that is a terminal server.
Click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then click the following registry subkey, as appropriate for your version of Word.