This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.
Service pack information
This problem is corrected in Office 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest service pack for Office 2003
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.back to the topPrerequisites
There are no prerequisites for this hotfix.back to the topRestart information
You do not have to restart your computer after you apply this hotfix.back to the topHotfix replacement information
This hotfix is replaced by a later hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
886791back to the topRegistry information
Description of the Word 2003 post-Service Pack 1 hotfix package: October 1, 2004
You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.back to the topHotfix file information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Microsoft Windows Installer MSP file information:
Date Time Size File name -------------------------------------------------------- 27-Sep-2004 23:06 9,304,064 Winwordff.msp (Full-File/Administrative) 27-Sep-2004 21:24 2,506,240 Winwordop.msp (Optimized)
After you install the hotfix, the global version of this fix has the file attribute (or a later file attribute) that is listed in the following table:
Date Time Version Size File name -------------------------------------------------------- 24-Sep-2004 07:32 11.0.6406.0 12,050,120 Winword.exeback to the topAdditional notes
back to the top
- For more information about installing this hotfix, see the Readme.txt file that the package contains.
- For more information about the differences between the two MSP files, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 2.