An Office update package cannot be installed on the SMS 2003 client computer successfully if Office on the client is installed as a per-user installation

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
You cannot install the Microsoft Office update package on a Microsoft Systems Management Server (SMS) 2003 client computer successfully if you distribute the update by using the SMS 2003 Distribute Software Updates wizard. The client computer receives no error message. The SMS Administrator console on the SMS site server shows the status of the advertisement for "Message Name" as "Program completed with success."
Cause
This problem occurs if the following conditions are true:
  • You used the Just me installation option. This option provides a per-user installation.

    For example, you used the following Windows Installer command to install Microsoft Office XP to the current user:
    msiexec /ju c:\officexp\proplus.msi
    Or, you used Group Policy to deploy Office. For more information about how to use Group Policy to deploy Office, visit the following Microsoft Web site:
  • You used the Distribute Software Updates wizard to distribute the Office update package to the SMS client computers.
This issue occurs because the Microsoft Office Inventory Scan Tool for Updates does not support Office when Office is installed by using a per-user installation. The scanning tool cannot find any current installation of Office. Therefore, the scanning tool does not try to install any Office updates.

Note You can find the similar explanation in the OfficeUpdInventRelNotes.htm file in the folder where you installed the Office Inventory Scan Tool for Updates.

For more information about Systems Management Server 2003 software update scanning tools, visit the following Microsoft Web site:
Workaround
To work around this problem, install Office by using a per-machine installation. For more information about per-user installations or about per-machine installations, visit the following Microsoft Web site:
Status
This behavior is by design.
More information
You may find the following similar complete information in the Patchinstall.log in the %Windir%\system32\CCM\Logs on the client computer:
Inside QChain ....---- Old Information In The Registry ------ ---- New Information In The Registry ------ Leaving QChain count 0 .... ~Processing Commandline Software Updates Installation AgentPARAMETER: Persistent icon remind interval (/n option) supplied with default value = (180) minutes Software Updates Installation AgentPARAMETER: Suppress Reboot for WorkStation Software Updates Installation AgentPARAMETER: Suppress Reboot for Server Software Updates Installation AgentPARAMETER: Run in quiet (windowless - /q option) mode Software Updates Installation AgentPARAMETER: Countdown Period (/c option) supplied with value = (15) minutes Software Updates Installation AgentPARAMETER: Default to postpone instead of install (/p option) Software Updates Installation AgentPARAMETER: Failsafe Timeout Period (/t option) supplied with value = (20) minutes Software Updates Installation AgentPARAMETER: Authorization file name = (PatchAuthorize.xml). Software Updates Installation AgentLoading Resource DLL Software Updates Installation AgentIsNewer file return false Software Updates Installation AgentSuccessfully loaded Resource DLL 'C:\WINDOWS\System32\VPCache\00000409\PIAResource.dll' Software Updates Installation AgentLoading Authorization List Software Updates Installation AgentScanPackage = Office XP Patches Software Updates Installation AgentScanProgram = Office XP Patches Software Updates Installation AgentITOrganization = Your administrator Software Updates Installation Agent~AuthorizedPatch Software Updates Installation AgentQNumbers = None Software Updates Installation AgentTitle = Word 2002 Update: June 21 2001 Software Updates Installation AgentInfoPath = http://www.microsoft.com/downloads/details.aspx?FamilyID=1A8CE553-AB76-4A63-99DA-B4ED914C1514&displaylang=en s Software Updates Installation AgentBinPath = http://download.microsoft.com/download/OfficeXPStandard/wrd1001/1/WIN98Me/EN-US/wrd1001.exe Software Updates Installation AgentLanguage = Software Updates Installation AgentLocaleID = 0 Software Updates Installation AgentLocaleNeutral = FALSE Software Updates Installation AgentProduct = Word 2002 Update: June 21 2001 Software Updates Installation AgentTimeAuthorized = 20041126125900.000000+*** Software Updates Installation AgentIsGMT = FALSE Software Updates Installation AgentAuthorizationName = Microsoft Office - Word 2002 Software Updates Installation AgentCommand = Software Updates Installation AgentExecutable Name = .\Word 2002 Update- June 21 2001\wrd1001.exe Software Updates Installation AgentCommandline = -Q Software Updates Installation AgentSuccessCodes = Software Updates Installation AgentSuccess Code = (1641) Software Updates Installation AgentSuccess Code = (3010) Software Updates Installation AgentSuccess Range = (1633 .. 1634) Software Updates Installation AgentSuccess Code = (0) Software Updates Installation AgentSuccess Range = (1234 .. 1249) Software Updates Installation AgentTrying to call Scan Program Software Updates Installation AgentScan Program Path (C:\WINDOWS\System32\VPCache\H0100001\ScanWrapper.exe /s /cache /Agent) Software Updates Installation AgentCalling Program -- "C:\WINDOWS\System32\VPCache\H0100001\ScanWrapper.exe " /s /cache /agent Software Updates Installation AgentProgram Execution Started ... Software Updates Installation AgentScan program exited with code -- 0 Software Updates Installation AgentGetting List of Patches from WMI Software Updates Installation Agent~Software updates to be Installed (which are both applicable and authorized) Software Updates Installation AgentSkip software update as it is not applicable: Software Updates Installation AgentQNumber = None Software Updates Installation AgentTitle = Word 2002 Update: June 21 2001 Software Updates Installation Agent~Zero software updates evaluated to be installed Software Updates Installation AgentInside SavePatchState() Software Updates Installation Agent0 Authorized updates, 0 updates attempted, 0 updates failed. Success MIF will be generated. Software Updates Installation AgentInstallStatusMIFEx() Called with ProgramReboot = FALSE Software Updates Installation AgentSuccessfully created Status MIF Software Updates Installation Agent~ ======= Software Updates Installation Agent Terminating ======= Software Updates Installation Agent
References
For additional information about how to use command-line switches for Office XP setup, click the following article number to view the article in the Microsoft Knowledge Base:
283686 How to use command-line switches for Office XP setup
Properties

Article ID: 886022 - Last Review: 01/15/2015 08:07:27 - Revision: 3.0

Microsoft Systems Management Server 2003

  • kbnosurvey kbarchive kbsms2003spfix kbsms2003bug kbprb KB886022
Feedback