Article ID: 886346 - View products that this article applies to.
When you synchronize your mobile device with Microsoft Exchange Server 2003, you receive the following error message:
Error code: HTTP_500
Synchronization failed due to an error on the server. Try again.
Exchange ActiveSync typically locates the mailbox by using the left-hand side (LHS) of the primary Simple Mail Transfer Protocol (SMTP) address. The problem that is described in the Symptoms section occurs if the following conditions are true:
To resolve this issue, install Microsoft Exchange Server 2003 Service Pack 2 (SP2). If applying Exchange Server 2003 SP2 is not an option, add a registry key to force Exchange ActiveSync to locate the mailbox by using the secondary SMTP addresses. To do this, follow these steps.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Note This change requires that you restart the Microsoft Internet Information Services (IIS) Admin service.
SMTP:email@example.com <------------Primary SMTP address
smtp:firstname.lastname@example.orgAfter you add the SMTPProxy value and set it to contosoltd.com, Exchange ActiveSync will correctly look for the email@example.com mailbox.
Article ID: 886346 - Last Review: November 29, 2007 - Revision: 6.6