Article ID: 886348 - View products that this article applies to.
When you use a Microsoft Windows XP Service Pack 2 (SP2)-based computer or Windows XP Tablet PC Edition 2005, you may receive an error message that is similar to the following:
Or, you may receive a Stop error after you install new hardware on a computer that supports hardware Data Execution Prevention (DEP).
This issue may occur when one or more drivers that are installed on your computer are not compatible with the DEP feature of Windows XP SP2.
If you can identify the incompatible driver, contact the vendor for an updated version of the driver that is compatible with the DEP feature of Windows XP SP2.
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usNote You may have to install the updated driver by using Safe Mode options.
To work around this issue, use one of the following methods.
Method 1: Disable the incompatible driverIf you can identify the incompatible driver, you can disable the driver in Device Manager. To do this, follow these steps:
Note If you disable or remove a driver, unknown consequences may occur on your computer. We recommend that you contact the vendor of the incompatible driver for an updated version of the driver.
Method 2: Turn off the DEP feature in Windows XP SP2If you need the functionality of the incompatible driver, you can turn off the DEP feature. To do this, follow these steps:
For additional information about Safe Mode in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315222For additional information about the DEP feature in Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/315222/ )A description of the Safe Mode Boot options in Windows XP
(https://support.microsoft.com/kb/875352/ )Detailed description of the Data Execution Prevention feature in Windows XP Service Pack 2
Article ID: 886348 - Last Review: November 10, 2004 - Revision: 2.3