FIX: Windows Media Player does not restore backed up licenses

This article has been archived. It is offered "as is" and will no longer be updated.
Some content providers set the AllowBackupRestore right to help protect their content with Microsoft Windows Media Rights Manager. When you back up your licenses by using Microsoft Windows Media Player 10, you may receive the following error message:
0xC00D11B4 -- Windows Media Player cannot restore your licenses because no backed up licenses were found on your computer
This problem occurs when you try to restore your licenses, and then you try to play back content by using one of the versions of Microsoft Windows Media Player that is listed in the "Applies To" section,
The older Windows Media Player clients cannot validate the most recent Digital Rights Management (DRM) licenses.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Windows Media Player 9 Series for Microsoft Windows XP

The following file is available for download from the Microsoft Download Center:
DownloadDownload the WindowsXP-KB886610-x86 package now.

Windows Media Player 9 Series for Microsoft Windows 2000 and for Microsoft Windows Server 2003

The following file is available for download from the Microsoft Download Center:
DownloadDownload the WindowsMedia9-KB886610-x86 package now.

Windows Media Player for Windows XP

The following file is available for download from the Microsoft Download Center:
DownloadDownload the WindowsMedia8-KB886610-x86 package now.

For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name    Player Version   -----------------------------------------------------------------------------------   22-Sep-2004  17:53        695,296  Drmv2clt.dll Windows Media Player 9 (all versions)      21-Sep-2004  17:33        602,384  Drmv2clt.dll Windows Media Player XP
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
More information
DRM backup and restore permits DRM licenses that have the AllowBackupRestore right set to be backed up and then later restored to the same computer or to a different computer. When you restore DRM licenses, the player automatically contacts a Microsoft service to restore the license. You have to do this to limit fraud and to rebind licenses to the restoring computer.
DRM WMP license backup restore

Article ID: 886610 - Last Review: 01/16/2015 16:32:16 - Revision: 4.0

Microsoft Windows Media Player 9 Series

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