A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.back to the topPrerequisites
back to the topRestart information
- The optimized version of this hotfix is a post-Microsoft Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
Description of Microsoft Office XP Service Pack 3
- The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version.For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office XP with Office XP Service Pack 2 (SP2) installed. However, we have tested this hotfix on a computer that is running Office XP with Office XP SP3 installed more extensively than we have on a computer that is running Office XP with Office XP SP2 installed. If you install this hotfix on a computer that is running Office XP with Office XP SP2 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
You must restart your computer after you apply this hotfix.back to the topHotfix replacement information
This hotfix is not replaced by any later hotfix.back to the topRegistry information
You do not have to create or modify any registry keys to use any hotfixes that this package contains.back to the topHotfix file information
This hotfix contains only those files that are required to correct the issue that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------------------------------------- 08-Oct-2004 09:16 7,837,696 Outlookff.msp (full-file/administrative) 08-Oct-2004 05:44 3,643,904 Outlookop.msp (optimized)
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Date Time Version Size File name ------------------------------------------------------------ 08-Apr-2004 02:24 10.0.6711.0 80,584 Dlgsetp.dll 08-Apr-2004 02:24 10.0.6711.0 39,624 Dumpster.dll 26-Apr-2004 19:27 10.0.6712.0 109,256 Envelope.dll 30-May-2003 18:08 10.0.5328.0 253,952 Exchcsp.dll 27-Aug-2004 04:52 10.0.6729.0 346,824 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 17-Sep-2004 22:27 10.0.6732.0 207,552 Msoutl.olb 05-May-2004 03:47 10.0.6713.0 187,072 Oladd.fae 05-May-2004 03:47 10.0.6713.0 170,688 Olappt.fae 05-May-2004 03:47 10.0.6713.0 137,920 Oljrnl.fae 08-Apr-2004 02:24 10.0.6711.0 133,824 Olmail.fae 05-May-2004 03:47 10.0.6713.0 166,592 Oltask.fae 08-Apr-2004 02:24 10.0.6711.0 543,424 Outlcm.dll 04-Dec-2003 00:54 10.0.6501.0 92,688 Outlctl.dll 07-Oct-2004 21:43 10.0.6735.0 6,335,176 Outllib.dll 08-Apr-2004 02:24 10.0.6711.0 92,872 Outlmime.dll 07-Oct-2004 21:43 10.0.6735.0 47,816 Outlook.exe 08-Apr-2004 02:24 10.0.6711.0 129,728 Outlph.dll 08-Apr-2004 02:24 10.0.6711.0 47,816 Outlvbs.dll 25-Nov-2002 18:50 10.0.4721.0 47,688 Recall.dll Note
For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.back to the top