Article ID: 887170
This article has been archived. It is offered "as is" and will no longer be updated.
When you have a single Institute of Electrical and Electronics Engineers (IEEE) 1394 device connected to your Microsoft Windows XP Service Pack 2 (SP2)-based computer, you may experience problems when you disconnect the device. For example, you may receive an error message, or the computer may stop responding. The specific symptom may depend on the software that you use in conjunction with the IEEE 1394 device.
This problem does not occur if you have more than one IEEE 1394 device connected, and then you disconnect a device.
This problem occurs because the Windows XP SP2 IEEE 1394 stack does not send an IEEE 1394 bus reset notification to the IEEE 1394 virtual drivers.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 19-Oct-2004 23:49 5.1.2600.2532 53,248 1394bus.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates