Article ID: 887294 - View products that this article applies to.
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When you try to receive e-mail messages in Microsoft Entourage for Mac or Microsoft Outlook Express 5.0 for Macintosh, you do not receive e-mail messages. Additionally, you may receive the following error message:
Mail could not be received on account account_name. The domain name servers are not responding
This problem occurs when one of the following conditions is true:
To resolve this problem, use one of the following methods:
Method 1: Contact your ISPYour ISP can determine whether your e-mail server is operational and if your e-mail account settings are correct. If your ISP is not operational, your ISP can inform you when your e-mail server will be operational again. Also, your ISP can tell you if your e-mail account settings are correct.
Method 2: Rebuild your IdentityIf your ISP confirms that the e-mail server is operational and that your e-mail account settings are correct, your identity file that Entourage or Outlook Express uses may be damaged, and the identity file must either be repaired or replaced with a new identity file.
For additional information about how to rebuild your identity file, click the following article number2 to view the article2 in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/268322/ )How to rebuild your identity database in Entourage
(https://support.microsoft.com/kb/248335/ )How to compact the Message Store in Outlook Express 5 for Macintosh
For additional information about how to create a new identity file, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/268443/ )Overview of Identities in Entourage
(https://support.microsoft.com/kb/280525/ )Overview of Identities in Outlook Express for Macintosh
For Entourage 2001 for MacIf the other methods do not resolve the problem for Entourage 2001, follow these steps:
Article ID: 887294 - Last Review: January 16, 2015 - Revision: 3.0