Article ID: 887409 - View products that this article applies to.
When your Microsoft Outlook client tries to download the offline Address Book, the offline Address Book may not download successfully. Events that are similar to the following are recorded to the synchronization log.
Note The synchronization log is located in the Deleted Items folder.
12:45:54 Microsoft Exchange offline address book 12:45:54 0x8004010f
This problem occurs when the default Global Address List is removed from the Microsoft Exchange Server organization. The Outlook profile that contains address list information tries to download the changes in the default Global Address List. Because the default Global Address List has been removed, the offline Address Book download is not successful.
How to obtain the hotfixThis issue is fixed in the Outlook 2003 Hotfix Package that is dated September 9, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/839647/ )Description of the Outlook 2003 post-Service Pack 1 hotfix package: September 9, 2004
To work around this problem, you must download the offline Address Book manually. To do this, follow these steps in the Outlook client.
Article ID: 887409 - Last Review: November 27, 2007 - Revision: 1.6