Article ID: 887550 - View products that this article applies to.
When you press CTRL+ALT+END to open the Windows Security dialog box with a shadow session by using Terminal Services, the Windows Security dialog box may not open. This problem may occur when you establish a shadow session with Remote Desktop Connection or with Terminal Services Manager by using the Remote Control feature.
This problem may occur after you have installed any one of the updates that are described in the following Knowledge Base articles:
(https://support.microsoft.com/kb/830268/ )NUM LOCK and CAPS LOCK keys are out of sync when you shadow another RDP session in Windows 2000
(https://support.microsoft.com/kb/837585/ )Several orphaned Csrss.exe processes cause performance issues on your Windows 2000-based terminal server
(https://support.microsoft.com/kb/842742/ )A local administrator account can unlock a workstation that was locked by a domain administrator account
Windows 2000 hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesWindows 2000 Service Pack 3 (SP3)
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix replaces 830268, 837585, and 842742.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 22-Oct-2004 22:20 5.0.2195.6988 231,696 Gdi32.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 22-Oct-2004 22:20 5.0.2195.6988 37,136 Mf3216.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 12-Oct-2004 10:10 5.0.2195.6983 6,125,568 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 15-Oct-2004 21:03 5.0.2195.6988 1,632,880 Win32k.sys 24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 15-Oct-2004 21:03 5.0.2195.6988 1,632,880 Win32k.sys 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
Microsoft Windows Server 2003 hotfix informationA hotfix for Windows Server 2003 is not currently available.
MicrosoftWindows XP hotfix informationA hotfix for Windows XP is not currently available.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 887550 - Last Review: October 26, 2006 - Revision: 1.7