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When you view the public folder limits on the Exchange System Manager console in Microsoft Exchange Server 2003, the Exchange System Manager console may not display the actual public folder limits that are enforced by the Information Store service.
Note To view the correct public folder limits, use the Pfdavadmin tool.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other software updates.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After you apply this hotfix, the following behavior is true of public folders:
The following settings are the default settings for a new public folder:
Issue Warning at (KB)
Prohibit Post at (KB)
Use public store defaults
Maximum item size (KB)
Use public store defaults
You can see these settings in the Pfdavadmin tool. However, Exchange System Manager cannot display the settings correctly because they are a combination of the no limit value and the Use public store defaults value. Instead, Exchange System Manager displays all three attributes as empty. This behavior suggests that the attribute values are set to no limit.
The hotfix is written with the assumption that the default settings are in line with the intentions of most administrators even if the settings are not displayed correctly in Exchange System Manager. Therefore, if the properties of a public folder are changed by using Exchange System Manager and if these attributes are left empty, the updated Exchange System Manager will reapply the default settings.
Administrators can set the no limit value for a public folder by using the following steps.
Note We do not recommend that you use this method.
Click to select the Use public store defaults check box, and then click Apply.
Click to clear the Use public store defaults check box, and then click Apply again.
These steps will change the actual settings of the public folder. However, the steps cannot change the way that the settings are displayed.
Note The next time that Exchange System Manager is started and any other attribute of the public folder is changed, Exchange System Manager will restore the default settings, as described earlier in this section.
To resolve this issue, use one of the following methods:
Use the Pfdavadmin tool together with Exchange System Manager to monitor and to correct the properties of public folders.
Use the Pfdavadmin tool instead of Exchange System Manager to change the properties of public folders.
To download the Pfdavadmin tool, visit the following Microsoft site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.