You may not be able to update cached printer forms when you log on as a non-administrative user on a computer that is running Windows 2000 with Service Pack 3 or with Service Pack 4

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
If you are using a computer that is running Microsoft Windows 2000 with Service Pack 3 (SP3) or with Service Pack 4 (SP4), and you log on as a non-administrative user, you may not be able to update cached printer forms.

Windows 2000-based client computers can cache printer forms for remote print servers in the registry. When an administrator updates printer forms on the server, the changes are sent to the corresponding cached printer forms on the client computer. If you have administrative credentials for the client computer, you can update the cached printer forms.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 SP3 or Windows 2000 SP4.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll         21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe             08-Nov-2004  05:50  0.2.0.1           138,000  Faxui.dll           08-Nov-2004  05:50  5.0.2195.6988     231,696  Gdi32.dll           17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll        08-Nov-2004  05:50  5.0.2195.6997     257,296  Localspl.dll        08-Nov-2004  05:50  5.0.2195.6988      37,136  Mf3216.dll          24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll             17-Jun-2004  23:05  5.0.2195.6928     335,120  Msgina.dll          24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys   30-Oct-2004  07:07  5.0.2195.6994   6,140,416  Sp3res.dll          08-Nov-2004  05:50  5.0.2195.6938      80,144  Spoolss.dll         24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll          05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll         10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys   19-Jun-2003  20:05  5.0.2195.6681      97,040  Win32spl.dll        24-Aug-2004  22:59  5.0.2195.6970     182,544  Winlogon.exe        17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll          17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll        10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll                  
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
This hotfix must be applied on the client computer.

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 888808 - Last Review: 01/16/2015 01:37:14 - Revision: 1.5

  • Microsoft Windows 2000 Advanced Server SP4
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Service Pack 4
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Service Pack 3
  • kbnosurvey kbarchive kbautohotfix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB888808
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