Article ID: 888809 - View products that this article applies to.
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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
In a server farm deployment of Microsoft Office SharePoint Portal Server 2003 that is configured to use shared services, you cannot add an alert to an area of a child portal site. You locate the Web page of the child portal site that displays the area, type your user name and your password to access the child portal site, and then click Alert Me. After you type your user name and your password to access the parent portal site, you receive an error message that is similar to the following:
An error has occurred on the server.
This problem may occur if certain data in the request that is redirected from the child portal site to the parent portal site is not retained. This problem may occur if the following conditions are true:
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.
Service pack informationThis problem is corrected in Microsoft Office SharePoint Portal Server 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889380After you install the service pack, follow the steps that are listed in the "Enable the hotfix" section to set the NoAlertCreationRedirectToMaster registry entry and to enable the hotfix.
(https://support.microsoft.com/kb/889380/ )How to obtain the latest service pack for SharePoint Portal Server 2003
How to obtain the hotfixThis issue is fixed in the SharePoint Portal Server 2003 Hotfix Package November 1, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/888807/ )Description of the SharePoint Portal Server 2003 hotfix package: November 1, 2004
Enable the hotfixTo enable this hotfix after you install it, you must do both of the following:
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in SharePoint Portal Server 2003 Service Pack 2.
For more information about alerts, see the "Managing alerts" topic in the "Administration" section of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root of the SharePoint Portal Server 2003 CD.