Article ID: 889697 - View products that this article applies to.
The Microsoft Office Outlook Connector does not appear to connect, and it does not synchronize your e-mail account in Microsoft Outlook.
This problem occurs because of the zipping requests that are sent to the server by the Outlook Connector. Zipping requests are when e-mail messages with zipped attachments are scanned for viruses.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To work around this problem, disable zipping requests. To do this, follow these steps:
Follow these steps, and then quit Registry Editor:
Article ID: 889697 - Last Review: September 20, 2011 - Revision: 2.0