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The Microsoft Office Outlook Connector does not appear to connect, and it does not synchronize your e-mail account in Outlook

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
The Microsoft Office Outlook Connector does not appear to connect, and it does not synchronize your e-mail account in Microsoft Outlook.
CAUSE
This problem occurs because of the zipping requests that are sent to the server by the Outlook Connector. Zipping requests are when e-mail messages with zipped attachments are scanned for viruses.
WORKAROUND
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


To work around this problem, disable zipping requests. To do this, follow these steps:

Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\ Microsoft\ Microsoft Office Outlook Connector
  3. On the Edit menu, point to New, and then click DWORD value.
  4. Type ZipRequestDisabled, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.
Outlook Connector, does, not, work, unable, use, sync, fail
Properties

Article ID: 889697 - Last Review: 09/20/2011 22:46:00 - Revision: 2.0

  • Microsoft Office Outlook Connector
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office Outlook Live
  • MSN 9.2 Premium Internet Software
  • kbprb KB889697
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