A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.back to the topPrerequisites
back to the topRestart information
- The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed. For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
Description of Microsoft Office XP Service Pack 3
- The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version. For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office XP Service Pack 2 (SP2). However, we have tested this fix on Office XP SP3 more extensively than we have on Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
You do not have to restart your computer after you apply this hotfix. back to the topHotfix replacement information
This hotfix is replaced by a later hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891440back to the topRegistry information
Description of the Excel 2002 post-Service Pack 3 hotfix package: December 16, 2004
You do not have to create or to modify any registry keys to use any hotfixes that this package contains.back to the topHotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------------------- 19-Nov-2004 21:35 16,583,680 Excelff.msp (Full-file/administrative) 19-Nov-2004 20:27 5,092,864 Excelop.msp (Optimized)
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Date Time Version Size File name -------------------------------------------------------- 19-Nov-2004 15:30 10.0.6741.0 9,194,176 Excel.exeNote
For additional information about installing this hotfix, see the Readme.txt file that is included in the package.back to the top