The computer uses 100 percent of CPU resources when you move the USB mouse in Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.


For a Microsoft Windows 2000 and Microsoft Windows XP version of this article, see 810090.
SYMPTOMS
You may experience one or more of the following symptoms on your Microsoft Windows Server 2003-based computer:
  • The computer uses 100 percent of CPU resources when you move the Universal serial bus (USB) mouse.
  • USB devices are not detected when you restart the computer.
  • USB devices are not detected after you resume the computer from hibernation or standby.
  • The computer stops responding (hangs) when you resume the computer from standby when a USB mouse is connected.
  • The computer takes a long time to start or resume when a USB device is connected.
  • A yellow exclamation point with "Code 28" or "Code 31" appears on a USB device in Device Manager.
  • USB 2.0 Hi-Speed devices are detected as Full-Speed (USB 1.1) devices when your computer resumes from hibernation, even though they are plugged in to a USB 2.0-capable port.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.Microsoft is researching this problem and will post more information in this article when the information becomes available.
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Properties

Article ID: 890426 - Last Review: 01/16/2015 01:38:31 - Revision: 1.2

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • kbnosurvey kbarchive kbperformance kbtshoot kbwinserv2003presp1fix kbpending kbbug KB890426
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