Article ID: 891428 - View products that this article applies to.
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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
You do not receive any results when you try to use Collaboration Data Objects for Exchange (CDOEX) in an event sink application in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003. This behavior occurs when you try to retrieve the recipient list from a message that has both internal and external Simple Mail Transfer Protocol (SMTP) recipients.
Exchange Server 2003
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/836993/ )How to obtain the latest service packs for Exchange Server 2003
Exchange 2000 Server
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Restart requirementWarning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
You must add a registry entry that is named
Return All Address Typesin Registry Editor, and then must restart your SMTP service after you apply this software update. To add the
Return All Address Typesregistry entry, follow these steps:
File informationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Date Time Version Size File name -------------------------------------------------------------- 16-Feb-2005 01:37 6.0.6617.47 3,919,872 Cdoex.dll
(https://support.microsoft.com/kb/301378/ )How to obtain the latest Exchange 2000 Server service pack
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.
Article ID: 891428 - Last Review: January 15, 2015 - Revision: 3.3