Article ID: 891790 - View products that this article applies to.
Consider the following scenario. You have an application that may query a Windows 2000-based Active Directory. Then, during a long idle time the application does not query Active Directory. When the application tries to query Active Directory again after the long idle time, the application cannot retrieve information from Active Directory.
In this situation, you may receive various error messages that describe an authentication failure. The error messages may vary depending on the different applications that you use.
After a long idle time, the lightweight directory access protocol (LDAP) connection between the client computer and the domain controller will be automatically disconnected. The LDAP connection will be automatically re-connected when the client application queries Active Directory again.
In some specific scenarios, the wldap32.dll component will incorrectly delete the existing credential in the LDAP connection, when the LDAP connection is re-connected.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) installed on the computer.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 891790 - Last Review: January 14, 2015 - Revision: 3.0