You receive an "Error 3265: Item cannot be found" error message and you cannot upload a Request Data Upload worksheet in RMS 1.2 Headquarters

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When you work in the Microsoft Business Solutions Retail Management System (RMS), Headquarters Client, and you try to connect to Headquarters Server to process a Style 401: Request Data Upload worksheet, you may receive the following error message:
Error 3265: Item cannot be found in the collection corresponding to the requested name or ordinal (Unhandled Error)
This error typically occurs when the following conditions are true:
  • You run Headquarters Server and Headquarter Client.
  • Not all your RMS computers have the same service pack or hotfix build installed.
  • You upgrade your computers to a new RMS service pack or hotfix.
  • You do not install the service pack or hotfix on every computer.
Verify that all computers are upgraded to the same version of RMS. To do this, click Help, and then click About. Verify the program version number on all computers that have the following applications installed:
  • Headquarters Administrator
  • Headquarters Manager
  • Headquarters Server
  • Headquarters Client
  • Store Operations Administrator
  • Store Operations Manager
  • Store Operations POS

    Note To see the RMS version number in Store Operations POS, press CTRL+SHIFT+F1.
More information
To obtain an RMS Hotfix, contact RMS Technical Support by calling 888-400-4266, or visit the following Microsoft Web site:

For more information about all the service packs and hotfixes that have been released for Microsoft Retail Management System 1.2, click the following article number to view the article in the Microsoft Knowledge Base:
887221 Microsoft Business Solutions Retail Management System 1.2 service packs and hotfixes

Article ID: 892030 - Last Review: 11/02/2013 06:18:00 - Revision: 3.0

  • Microsoft Retail Management System Headquarters 1.3
  • Microsoft Retail Management System Store Operations 1.3
  • Microsoft Retail Management System Store Operations 1.2
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