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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
Consider the following scenario:
You create a Generic Service resource in a Windows 2000 cluster.
The Generic Service resource uses the Generic Service resource .dll file.
More than ten minutes are required for the Generic Service resource to come online.
When this scenario occurs, you may notice that the Generic Service resource stops responding.
This problem occurs because of a hard-coded time-out value that is in the Generic Service resource .dll file.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To install this hotfix, you must have Microsoft Windows 2000 Service Pack 4 (SP4) installed. For more information about how to install the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After you install this hotfix, increase the time-out value for the Generic Service resource .dll file by using one of the following methods.
Method 1: Use Cluster Administrator
Start Cluster Administrator.
On the resource for which you want to change the Pending Timeout setting, click Properties.
In the Properties dialog box, click the Advanced tab, and then increase the value for the Pending Timeout setting.
Method 2: Modify the registry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Increase the time-out value in the following registry subkey:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates