Article ID: 892959 - View products that this article applies to.
This article discusses how to troubleshoot Microsoft Office for Mac documents that open more slowly than expected. Potential causes for Office for Mac documents opening more slowly than expected include the following:
Conflicting startup itemsYou can use Safe Mode to troubleshoot performance issues in Mac OS X or later versions and to determine whether there are conflicting startup items.
This method requires that you move the /Library/StartupItems folder. This folder only exists if software has been installed that requires the software to start when the computer starts. Antivirus software and font management software are the most common applications that install items in this folder.
To start the computer in Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2398596)Perform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac
For more information about Safe Mode and Safe Boot, visit the following Apple Web site:
Network delays in an Active Directory environmentDelays in opening a document may occur when a computer is bound to a domain through Active Directory. Make sure that your routers have all their updates installed. Also, examine the routers' network speeds. Additionally, try disconnecting your network connection to see if this resolves the issue.
Corrupted service discovery protocol configurationsThere are other service discovery protocols besides Active Directory that are supported by Mac OS X. These include NetInfo, Lightweight Directory Access Protocol (LDAP) version 3, and Network Information Services (NIS). Programs and documents may open very slowly if one or more of the following conditions are true:
Permissions issuesYou can use the Repair Disk Permissions feature to troubleshoot permissions issues in Mac OS X 10.2 or later versions. If the permissions for your Microsoft software are incorrect, the Office for Mac programs may start slowly. Or, the Office for Mac programs may perform slowly after they start.
To use the Repair Disk Permissions feature, follow these steps:
For more information about the Repair Disk Permissions feature, visit the following Apple Web site:
A Mac OS X firewall that has been enabledWhen you quit an Office for Mac program, the program uses an Internet connection to validate the software registration for that program. If the Mac OS X firewall is enabled, the default firewall settings will block this outgoing transmission. This causes the program to stop responding for up to two minutes before continuing on and quitting. To determine whether the Mac OS X firewall is enabled, follow these steps:
Add-ins for Office programsSome add-ins may cause Office programs to slow down when you open or close a document. Or, some add-ins may cause Office programs to slow down when you open or close document-specific items and menus. Typically, most add-ins are located in the Startup folder for each program. When you start a program, any add-ins that are in the Startup folder for that program are automatically loaded into the program. By removing these add-ins, you can determine whether they are causing the program to slow down.
To remove these add-ins, follow these steps:
For more information about how to troubleshoot Adobe Acrobat and Office for Mac issues, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/891335/ )Adobe Acrobat PDFMaker add-ins may cause documents to open or close slowly in Office for Mac programs
Article ID: 892959 - Last Review: December 17, 2010 - Revision: 6.0