Article ID: 892961 - View products that this article applies to.
Sometimes you may experience unexpected behavior when you open a file in a Microsoft Office for Mac program. In this article, we will discuss how you can troubleshoot ways to successfully open your documents. This article discusses how to troubleshoot a problem where the document stops responding when you are trying to open it.
If a file suddenly stops responding, you must have a method to troubleshoot the issue. This article describes some of the issues that you may experience if a file suddenly stops responding when you try to open it in an Office for Mac program, and it gives you a method to troubleshoot the issue to try to resolve it. Follow each method in the order that they are presented until the issue is resolved.
NoteBefore you start troubleshooting any file, make a duplicate of your file. To do this, click to select the file, and then click Duplicate on the File menu. It is a good idea to put this duplicate file in a different folder so that you will not accidentally throw the file away or start working with it partway through the process.
If you are finding that many of your files stop responding unexpectedly when you try to open them, the first thing that you should do is to make sure that you are working with the most current version of both your operating system and your Office for Mac programs. Many times the updates will address this issue. You can find these updates by visiting the following Web sites:
AppleCare support Web site:
Microsoft Mactopia download Web site:
You cannot open a file by double-clicking the Document iconIf you have been trying to open your file by double-clicking the Document icon, you may experience one of the following problems:
A different program tries to open the Office for Mac fileIf a program other than an Office for Mac program tries to open a file, follow these steps:
The Office for Mac program does not start when you try to open a file, and then it stops respondingIf the Office for Mac program does not start, and then it stops responding, you must determine whether the problem is with the file or in the Mac OS X operating system. To do this, try to open the Office for Mac file from within the program that owns the file type. To do this, follow these steps:
This is only one example of a situation that might require a reinstall of the operating system. You may notice when that you open an Office for Mac program, you may receive an error that a carbon file or a framework file is required and missing. Additionally, you may notice that other programs are experiencing problems.
Before you install a clean copy of Mac OS X, use the Remove Office utility to remove Office for Mac from your computer. Additionally, remove any preferences from the Library/Preferences folder in your Home folder that pertain to Office for Mac. This includes the Microsoft Office folder and the Microsoft preferences folder.
If you need help with installing a clean copy of Mac OS X, contact Apple. You can contact Apple support at 1-800-275-2273, or you can visit the following Apple Care support Web site for more information:
Insert the document into another documentIf you cannot open your file by double-clicking the Document icon or by opening it from within the program that owns the file, try to insert the file into another document. To do this, follow these steps depending on the program that owns the file that you are trying to open:
Recover text from any fileWhen you are working with problematic Word for Mac files, if and the following steps have not resolved your issue, you can try to open the file by recovering text from any file. This file does not have to be a Word for Mac file.
(http://support.microsoft.com/kb/2362088 )Troubleshooting damaged documents in Word for Mac
Article ID: 892961 - Last Review: July 10, 2012 - Revision: 7.0