A user receives an "Unable to log you on because it is required that you use a smart card" message when the user tries to log on to your Windows XP-based computer by using Remote Assistance
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Consider the following scenario. You enable the "Interactive logon: Require smart card" security setting on your Microsoft Windows XP-based computer so that users have to use a smart card to log on to the local computer. To do this, you follow the steps that are described in the following article in the Microsoft Knowledge Base:
834875 Update for the "Interactive logon: Require smart card" security setting in Windows XPAfter you enable the security setting, users cannot log on to your computer by using Remote Assistance. When a user on a remote computer tries to log on to your computer by using Remote Assistance, the user receives the following message:
Unable to log you on because it is required that you use a smart card to log on, please contact your administrator
This problem occurs because the "Interactive logon: Require smart card" security setting in the update that is documented in Knowledge Base article 834875 also applies to the Remote Assistance user account.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit versions
Date Time Version Size File name SP level ------------------------------------------------------------------ 28-Jan-2005 21:02 5.1.2600.2604 996,864 Msgina.dll SP2 18-Dec-2004 22:07 5.1.2600.2586 2,048 Xpsp3res.dll SP2 28-Jan-2005 21:09 5.1.2600.1621 976,896 Msgina.dll SP1 01-Dec-2004 14:46 5.1.2600.1612 594,432 Xpsp2res.dll SP1
Windows XP, 64-bit versions
Date Time Version Size File name Platform ---------------------------------------------------------------------- 28-Jan-2005 17:49 5.1.2600.1621 1,274,368 Msgina.dll IA-64 01-Dec-2004 15:23 5.1.2600.1612 593,920 Xpsp2res.dll IA-64 28-Jan-2005 17:55 5.1.2600.1621 976,896 Wmsgina.dll x86 01-Dec-2004 14:46 5.1.2600.1612 594,432 Wxpsp2res.dll x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
winxp log on assistant helper
Article ID: 893226 - Last Review: 12/09/2015 02:06:34 - Revision: 2.2
Microsoft Windows XP Professional, Microsoft Windows XP Home Edition, Microsoft Windows XP Professional 64-Bit Edition (Itanium)
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