Article ID: 893696 - View products that this article applies to.
When you try to add a user to a Microsoft Office SharePoint Portal Server 2003 portal site or to a Microsoft Windows SharePoint Services Web site that is hosted on the portal site, you receive the following error message:
Can not add the user because a user with that name already exists
This issue may occur if the following conditions are true:
To resolve this issue, connect to the Manage Site Collection Users page, and then remove the existing user account. After you do this, add the new user to the portal site or to the Windows SharePoint Services Web site.
To do this, follow these steps:
For more information about a similar issue in Microsoft Windows SharePoint Services, click the following article number to view the article in the Microsoft Knowledge Base:
889385For more information about how to view and manage site collection users in SharePoint Portal Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/889385/ )Description of the Windows SharePoint Services post-Service Pack 1 hotfix package: November 19, 2004
832807For more information about how to manage users and site groups, see the "Portal and Site Security" topic in the "Security" section of the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide. This guide (Administrator's Help.chm) is located in the Docs folder in the root directory of the SharePoint Portal Server 2003 CD.
(https://support.microsoft.com/kb/832807/ )How to view and manage site collection users in SharePoint Portal Server 2003
Article ID: 893696 - Last Review: March 30, 2005 - Revision: 2.3