The computer automatically restarts, you receive an error message or a Stop error message, or an event is logged in the system event log when you try to connect to a remote Microsoft Windows Server 2003-based computer by using a Terminal Services session
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You may experience one or more of the following symptoms when you try to connect to a remote Microsoft Windows Server 2003-based computer by using a Terminal Services session:
The computer automatically restarts.
After you log on, you receive the following error message:
Microsoft Windows The system has recovered from a serious error. A log of this error has been created. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.
If you click the click here link at the bottom of the message, you see error signature information that may be similar to the following:
When you view the system log in Event Viewer, you may notice an event ID 1003 entry with information that is similar to the following:
Date: date Source: System Error Time: time Category: (102) Type: Error Event ID: 1003 User: N/A Computer: COMPUTER Description: Error code 0000008E, parameter1 c0000005, parameter2 bf8fb0ba, parameter3 8ddf79f4, parameter4 00000000. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000008E 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
The actions that Windows takes when a Stop error occurs may vary according to the computer system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure recovery options in Windows
The four parameters that are inside the parentheses of the technical information for the Stop error may vary according to the computer's configuration.
This issue occurs because of the NULL pointer dereference in win32k.sys.
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.This bug was corrected in Windows Server 2003 Service Pack 1.
Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems