The "Copy To" command is not available when you try to copy user profiles on a Windows XP-based computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
On a Microsoft Windows XP-based computer, you may not be able to copy profiles for a user who is not currently logged on. Specifically, in the User Profiles dialog box, the Copy To command is not available (appears dimmed).
This problem occurs because of a registry handle leak in the Remote Procedure Call Server Service (RPCSS) that prevents the user profiles from being unloaded.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version            Size    File name   -----------------------------------------------------------   14-Feb-2005  17:45  5.1.2600.2609     617,472  Advapi32.dll     
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 894232 - Last Review: 01/16/2015 09:02:23 - Revision: 4.0

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • kbnosurvey kbarchive kbautohotfix kbwinxpsp2fix kbfix kbbug kbHotfixServer kbqfe KB894232