You see blank boxes instead of images if you open a Web archive file in Windows XP with Service Pack 1

This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Windows XP Service Pack 2 version of this article, see 891019.
In Microsoft Windows XP with Service Pack 1 (SP1), images may appear as blank boxes when you view a Web archive (.mht) file. This symptom occurs if a URL. in the .mht file contains the %20 character.
This problem occurs because the CreateMHTMLBody method does not correctly format spaces in a URL. Blank spaces in this URL are replaced with the %20 blank space code.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Microsoft Windows XP SP1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, Itanium versions
   Date         Time   Version      Size       File name      Platform   ---------------------------------------------------------------------   17-May-2005  03:43  6.1.1001.0   3,648,512  Cdosys.dll     IA-64   17-May-2005  03:46  6.1.1001.0   2,025,984  Wcdosys.dll    x86   24-Feb-2005  15:20       639,712  Updspapi.dll   IA-64
Windows XP, 32-bit versions
   Date         Time   Version      Size       File name     ---------------------------------------------------------   17-May-2005  16:16  6.1.1001.0   2,025,984  Cdosys.dll   25-Feb-2005  03:35       371,936  Updspapi.dll     
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The CreateMHTMLBody method is included in the Microsoft Collaboration Data Objects for Windows (CDOSYS) library.

Article ID: 895394 - Last Review: 01/15/2015 16:25:43 - Revision: 4.0

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