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When you try to create a new Microsoft CRM user account by using the Web client, you receive the following error message:
The name specified contains invalid characters. The following characters are not allowed:
Remove any invalid characters from your name and try again.
This problem occurs if you try to create a user account for a user who has an alias that contains an apostrophe. For example, this problem occurs if you try to create a Microsoft CRM user account for the following user.
User logon name
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
To work around this problem, create the user account by using the Microsoft CRM Deployment Manager tool. To do this, follow these steps:
Click Start, point to Programs, point to Microsoft CRM, and then click Deployment Manager.
In the Deployment Manager tool, expand User Manager, right-click your organization, point to New, and then click Create CRM Users.
Follow the steps in the User Manager Wizard to create a CRM user account for the Active Directory user account that has a special character in the user alias.
For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards