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The progress bar hangs at 0 percent in Windows 98 when you click "Download and install" on the Windows Update Web site or on the Microsoft Update Web site

Symptoms
Consider you are using Microsoft Windows 98 or Microsoft Windows Millennium Edition. You successfully access the Windows Update Web site or the Microsoft Update Web site, scan for available updates, and select updates to install. However, when you click Download and install, the progress bar never progresses and stops responding at 0 percent.
If you are usng different operating system, try the methods in "More Information" Section.
Resolution
To resolve this problem in Microsoft Windows 98 or in Microsoft Windows Millennium Edition, follow these steps:
  1. Connect to the Internet as indicated by your specific Internet Service Provider (ISP) service.
  2. Start Microsoft Internet Explorer.
  3. In Internet Explorer, click Tools, and then click Windows Update.
  4. Delete temporary Internet files and cookies. To do this, follow these steps:
    1. Click Start, click Run, type inetcpl.cpl, and then click OK.
    2. In Internet Properties, click the General tab.
    3. Under Temporary Internet files, click Delete Cookies, and then click OK.
    4. Under Temporary Internet files, click Delete Files, and then click OK.
  5. Delete temporary Windows Installer files. To do this, follow these steps:
    1. Click Start, and then click My Computer.
    2. In My Computer, click Tools, and then click Folder Options.
    3. In Folder Options, click the View tab.
    4. Click to clear the Hide protected operating system files (Recommended) check box, click to select the Show hidden files and folders check box, and then click OK.
    5. In My Computer, double-click Local Disk (C:), and then double-click the WUTemp folder.
    6. In WUTemp, click Edit, and then click Select All.
    7. Press BACKSPACE.

      If you are prompted to confirm the file deletion, click Yes.
  6. Click Start, click Run, type cmd, and then click OK.
  7. At the command prompt, type the following commands. Press ENTER after each command.
    • regsvr32 msscript.ocx
    • regsvr32 dispex.dll
    • regsvr32 vbscript.dll
    • regsvr32 scrrun.dll
  8. Verify that JScript is correctly associated. To do this, follow these steps:
    1. Click Start, and then click My Computer.
    2. In My Computer, click Tools, and then click Folder Options.
    3. In Folder Options, click File Types tab.
    4. In the Registered File Types list, click the JS extension, and then click Advanced.
    5. In Edit File Type, click Edit.
    6. In the Application used to perform action box, type the following command, and then click OK two times:

      C:\WINDOWS\System\WScript.exe "%1"%*
  9. Install the latest scripting engine update. To do this, visit the following Microsoft Web site:
More information
For those who use other operating systems, you may also encounter the following issues when you try to install this update:
  • The update installation fails.
  • The system keeps reminding you to install this update although you already installed it.
  • The desktop does not load.
If you encounter one if the issues mentioned above, you may try the following methods.

Click here to view or hide detailed information
Method 1: Reset Windows Update components and then try updating your computer

To reset the Windows Update components automatically, click the Fix itbutton or link. Click Runin the File Downloaddialog box, and then follow the steps in the Fix it wizard.

Note this Fix it Solution has two modes Default and Aggressive. You should run the Fix it solution in Default mode and determine whether it resolves your problem with Windows Update before you ru it in Aggressive mode.





Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
For more information about how to reset Windows Update components, visit the following Microsoft Website:
971058 How do I reset Windows Update components?
Method 2: Manually download the update from the download link and then install it in clean boot mode
We suggest you to install the updates in clean boot mode to avoid the interruption of non-Microsoft programs. To enter clean boot mode on a computer, follow these steps:
  1. Click Start, type msconfig in the Start Search box, and then press ENTER.
  2. If you are prompted for an administrator password or for confirmation, type the password or click Continue.
  3. On the General tab, click Selective Startup.
  4. Under Selective Startup, clear the Load Startup Items check box.
  5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  6. Click OK.
  7. When you are prompted, click Restart.
  8. Try update your computer again.
For more information about this method, visit the following Microsoft Website:
331796 Perform a clean startup to determine whether background programs are interfering with your game or program
Properties

Article ID: 896227 - Last Review: 06/20/2014 09:51:00 - Revision: 11.0

Microsoft Windows Update, Microsoft Update

  • kbwindowsupdatev4 kbwindowsupdatev6 kbtshoot kbcip KB896227
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