When you use the File and Settings Transfer Wizard on a computer that is running a 32-bit edition of Microsoft Windows XP to transfer your files and settings, and then you try to use the File and Settings Transfer Wizard on a computer that is running Microsoft Windows XP Professional x64 Edition to restore the files and settings that you copied earlier, you may receive the following error message:
Your migration store was created with a previous version of File and Settings Transfer Wizard. Please collect your settings using the current version of the Files and Settings Transfer Wizard. It is available on the Windows XP x64 edition CD under Perform Additional Tasks. You can also create a wizard disk by running the wizard on your Windows XP x64 Edition computer.
This behavior occurs because the File and Settings Transfer Wizard that is included in 32-bit versions of Windows XP is not compatible with the File and Settings Transfer Wizard that is included in Windows XP Professional x64 Edition.
No prerequisites are required to install this hotfix.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Apply this hotfix to computers that are running a 32-bit edition of Windows XP.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The Files and Settings Transfer Wizard included in Windows XP SP2 does not support gathering data from a 32-bit Windows XP environment and applying it in a 64-bit Windows XP environment. Install this update to enable support for collecting data in a 32-bit Windows XP environment and applying it to a 64-bit Windows XP environment. For information about how to install this update, visit the following Microsoft Web site:
After you install this update, you may have to restart your computer.
Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: