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An incoming e-mail message may be stuck in the local delivery queue in a retry state in Exchange Server 2003

SYMPTOMS
In Microsoft Exchange Server 2003, an incoming e-mail message may be stuck in the local delivery queue in a retry state.

Additionally, a Warning event that is similar to the following is logged in the Application log:

Event ID: 327
Category : Exchange Store Driver
Source : MSExchangeTransport
Type : Warning
Description: The following call : EcLocallyDeliverMsg to the store failed. Error code: -1026, Message-ID MDB:.2e464bf4-bc23-4300-9202-34dc6c5cf9a0FID:.MID:.File: Drive:\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_8ab7d01d01c523eb0002a219.EML.

Note Error code -1026 is the same as the JET_errRecordTooBig error.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   21-Jun-2005  03:00  6.5.7233.28     3,261,952  Mdbmsg.dll          04-Jun-2005  01:56                      3,304  Redir.asp   21-Jun-2005  03:33  6.5.7233.28     5,176,832  Store.exe        
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
XADM
Properties

Article ID: 896363 - Last Review: 10/09/2011 13:03:00 - Revision: 4.0

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • kbautohotfix kbqfe kbhotfixserver kbexchstore kbfix kbbug KB896363
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