Article ID: 896454 - View products that this article applies to.
When you try to install a device driver on a computer that is running an x64-based version of Microsoft Windows, you may receive the following error message:
The specified location does not contain a compatible software driver for your device. If the location contains a driver, make sure it is designed to work with the Windows x64 Edition operating system.
The behavior typically occurs when a device driver is not written for an x64-based version of Windows. This behavior can also occur if the device driver is correctly written for an x64-based version of Windows, but the installation .inf file is incorrectly decorated.
For more information about .inf file requirements for x64-based computers, visit the following Microsoft Web site:
To troubleshoot this problem, use one or more of the following methods:
For more information about .inf file decoration requirements for 64-bit versions of Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/888728/ )A description of the device driver .inf file decoration requirements for Windows Server 2003 x64 Editions and Windows XP Professional x64 Edition
Technical support for Windows x64 editionsYour hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspxFor product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
Article ID: 896454 - Last Review: October 11, 2007 - Revision: 3.6