Article ID: 896495 - View products that this article applies to.
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In Microsoft Internet Security and Acceleration (ISA) Server 2004, the Firewall service may not start. This symptom occurs after you select a certificate for use with a Secure Sockets Layer (SSL) Web Listener. After you select a certificate, ISA 2004 tries to stamp the Security Descriptor of the certificate with permissions for the Network Service account. This symptom occurs if the following conditions are true:
Additionally, the following event messages are logged in the Application log:
Event Type: Error
Event Type: Error
Event Type: Error
Service pack informationTo resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/891024/ )How to obtain the latest ISA Server 2004 service pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesFor ISA Server 2004 Standard Edition, you must have Service Pack 1 (SP1) installed.
Restart requirementYou must restart the Firewall service after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
ISA Server 2004 Standard Edition with SP1
Date Time Version Size File name -------------------------------------------------------------- 02-Apr-2005 07:11 4.0.2163.258 363,792 Msphlpr.dll
ISA Server 2004 Enterprise Edition
Date Time Version Size File name -------------------------------------------------------------- 10-Apr-2005 04:01 4.0.3440.258 394,008 Msphlpr.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.
By default, the ISA 2004 Firewall service runs under the Network Service account. For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/885957/ )How to install ISA Server hotfixes and updates
Article ID: 896495 - Last Review: January 16, 2015 - Revision: 5.0