FIX: You cannot use a drag operation to change the duration of an appointment in Siebel 7.5.3 after you install Internet Explorer 6 SP1

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
When you click to select an appointment on the Calendar screen of Siebel Systems Siebel 7.5.3, you cannot use a drag operation to change the duration of the appointment.
This issue occurs if you have installed the Microsoft Security Bulletin MS04-040 Cumulative Security Update for Internet Explorer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Microsoft Internet Explorer 6 Service Pack 1 (SP1) or Microsoft Windows XP Service Pack (SP) 2 installed to apply this hotfix.

Restart information

You must restart the computer after you apply this hotfix.

Registry information

You must create registry keys to enable this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Internet Explorer 6
   Date         Time   Version        Size       File name   --------------------------------------------------------   21-Apr-2005  01:09  6.0.2800.1504  2,703,360  Mshtml.dll
Internet Explorer 6 for Windows XP Service Pack 2
   Date         Time   Version        Size       File name   --------------------------------------------------------   09-Jun-2005  02:13  6.0.2900.2694  3,015,168  Mshtml.dll

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To enable this hotfix, follow these steps:
  1. Quit Internet Explorer.
  2. Click Start, click Run, type Regedit, and then click OK.
  3. Locate and then click to select the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
  4. On the Edit menu, point to New, and then click Key.
  5. Type FeatureControl, and then press ENTER.
  6. Right-click FeatureControl, point to New, and then click Key.
  8. Right-click FEATURE_DISABLE_MOUSE_RELEASE_WHEN_DRAG_NOT_ALLOWED_896616, point to New, and then click DWORD Value.
  9. Type iexplore.exe, and then press ENTER.
  10. Right-click iexplore.exe, and then click Modify.
  11. In the Value data box, type 00000001, and then click OK.
  12. On the File menu, click Exit to quit Registry Editor.
To work around this issue, use one of the following methods.

Method 1

Delete the existing appointment, and then create a new appointment that has the duration that you want.

Method 2

Modify the start time and the end time of the existing appointment without using a drag operation.
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6 Service Pack 1, or when used with Microsoft Windows XP with Service Pack (SP) 2.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Article ID: 896616 - Last Review: 01/15/2015 14:54:26 - Revision: 6.0

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