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Some Outlook Web Access users do not receive the password expiry warning message after you apply hotfix 816507

This article has been archived. It is offered "as is" and will no longer be updated.
After you apply hotfix 816507, some users do not receive the expected password expiry warning message when they use Microsoft Outlook Web Access in a Microsoft Exchange 2000 Server organization.

This issue occurs when a user uses a double-byte character set (DBCS) language for the display name. For example, this issue occurs if the user uses Japanese kanji characters for the display name.

Note This issue occurs only when certain DBCS characters are used.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) before you apply the hotfix.
301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
Before you apply hotfix 816507, no users who use DBCS characters for the display name receive the password expiry message. After you apply hotfix 816507, only those users who have certain DBCS characters in the display name experience this issue. Hotfix 896894 resolves the issue that is related to those DBCS characters.

Article ID: 896894 - Last Review: 11/02/2013 17:28:00 - Revision: 4.0

Microsoft Exchange 2000 Enterprise Server, Microsoft Exchange 2000 Server Standard Edition

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