You receive an "Another version of this product is installed" error message when you try to help protect or to open an IRM document in an Office 2003 program

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you try to help protect a Microsoft Office 2003 document by using Information Rights Management (IRM) or to open an Office 2003 document that is protected with IRM, you receive the following error message:
Another version of this product is installed. To configure, or uninstall please use Add\Remove Programs.
Cause
This problem may occur when you run Office 2003 on a computer that is running Windows Server 2008.
Resolution
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

How to obtain the hotfix

This issue is fixed in the Microsoft Office 2003 post-Service Pack 1 Hotfix Package that is dated April 28, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
898058 Description of the Office 2003 post-Service Pack 1 hotfix package: April 28, 2005


Note This hotfix is a download from the Microsoft Download Center. You must install this hotfix on a Windows Server 2008-based computer to help protect an Office 2003 document by using IRM, or to open an Office 2003 document that has been protected with IRM.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Office 2003 Service Pack 2.
office2003 off2003 off2k3 excel2003 xl2003 xl2k3 outlook2003 ol2003 ol2k3 powerpoint2003 ppt2003 ppt2k3 word2003 wd2003 wd2k3
Properties

Article ID: 897577 - Last Review: 01/15/2015 17:35:12 - Revision: 5.0

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • kbnosurvey kbarchive kbqfe kboffice2003sp2fix kbsavefile kbopenfile kbbug kbfix KB897577
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